Shipping & Returns
All web orders are shipped within 5 business days.
Transit times vary depending on carrier. We use the following carriers:
Canada Post - 5-7 business days
UPS - 2-3 business days
USPS - 3-5 business days
All orders include a tracking number when shipped with any of the above carriers.
Local deliveries in downtown Toronto are done through a 3rd party local courier or delivered by myself when possible.
Return & Exchange Policy
For any issues with the order please contact us within 3 days after receiving your order: this includes damages during shipment for which we would need you to send us images for insurance purposes.
Should you not be happy with your candle please contact us within 14 days from when you received your order to discuss options. Should you wish to return your order please let us know and we will provide the address where to send it back.
All return shipping charges unfortunately are supported by the customer.
Total refund amount will deduct the cost of shipping used to send the initial order. If you live in Toronto you can let us know and you can drop off the order in person to avoid further charges.